Job Description

Job Description

Job Description

Description:

This will be a hybrid work schedule, after a training period, you'll have the opportunity to work a couple days a week from home.

SURGERY SCHEDULER

Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown over time, our values have remained the same. Our group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork, and accountability.

Panorama provides a competitive total compensation package, including a full benefits package and a Profit-Sharing plan. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other. We make a difference in the lives of others by helping them Do More and Feel Better.

First and foremost: We recognize communication as our most vital tool. Every employee should focus on communicating across the system to ensure we are functioning as a team. This will require active communication with patients, team members in your department as well as other departments, managers, and physicians. You are encouraged and expected to look for ways to use communication to solve challenges and enhance the patient experience.

Summary: Schedules surgery appointments for patients in an efficient and timely manner

Essential Functions:

• Provide excellent customer service to internal and external customers through prompt response and courteous communication.

• Books, coordinates and reschedules patients’ surgical appointments and post-op appointments. Relays necessary messages to physicians, staff, and facilities. Mails/emails detailed info to patients.

• Maintains and updates current information on physician’s surgery schedules, including block times at various hospitals

• Coordinates surgery date and time and communicates that through updated surgery tracker.

• Discusses and counsel's patients on surgery information, guidelines, facility, date, time etc.

• Arranges for surgical assistant or second surgeon, neuromonitoring, and/or DME as necessary

• Faxes surgeon’s pre-op test/clearance orders to Primary Care Physician and referring physician and instructs the patient to make an appointment

• Informs patients of possible outside phone calls from DME, hospitals and our own business office

• Schedules pre-surgical conferences with physician, nurse or physician assistant Other Functions:

• Enhances professional growth and development through in-services, meetings and education programs

• Covers co-workers and cross trains as necessary to meet the needs of the clinic

• Participates in POSC Clinic meetings regarding hospital scheduling policies, quality issues and other concerns as needed

• Other duties as assigned.

Education:

• High School diploma or GED
• Two years work experience in a medical office setting and/or scheduling program preferred.

Skills:

Knowledge of medical terminology, computer experience.

Knowledge of medical office procedures including surgery procedures and practices.

Knowledge of interrelationship of surgery department with laboratory and radiology.

Knowledge of grammar, spelling and punctuation to type patient information.

Skill in operating a computer, photocopy machine and fax.

Skill in answering the telephone in a pleasant and helpful manner.

Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instructions.

Ability to establish and maintain effective working relationships with patients, employees and the public.

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