I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
...Company vehicle & tools provided Steady, local work home every night What Youll Do: Clean & restore ductwork, HVAC... ...up to 50 lbs & working in tight spaces Experience in HVAC, construction, or trades a plusbut not required! Apply today and start building...
...resolve CMS 1500/837P claims Utilize the various internal and online follow up tools provided by Westerkamp Group, LLC and our... ...requirements of our client Proficiency in computer skill Teamwork and a positive attitude Motivated to learn and adapt to changing...
...Job Description REQUIRED SKILLS: 5+ years experience in financial analysis or accounting systems and/or business process analysis and implementing technical solutions Knowledge of and aptitude for computers, computer systems and database layouts Experience with...
...Job Description Job Description Environmental Specialist Location: Central, Utah About the Role We are seeking an Environmental... ..., quarterly, annual) for regulatory agencies. Assist in GIS/CAD mapping for disturbance areas, property boundaries, and bond...
...wiring systems Installation and troubleshooting of indoor and outdoor lighting systems Installation and troubleshooting of motor... ...process control systems Qualifications: ~0 - 4 years of industrial or commercial experience ~ Stong communication and social...